Refund Policy

Exiled Bench is digital software delivered instantly as a serial key. Because access is granted the moment your payment confirms, refunds are limited. Please read this before purchasing.

When a refund is not available

• After a serial key has been issued and activated on a machine.
• Because you changed your mind, stopped playing, or no longer want the tool.
• Because your account was actioned by the game. Automation carries risk (see the License & Risk terms) and that risk is yours.
• For crypto payments, where transactions are irreversible by nature.

When we’ll make it right

• It doesn’t run. If the app won’t start or activate on a supported system (Windows 10/11, 64-bit) and we can’t resolve it together, we’ll refund the current period.
• Duplicate or erroneous charge. Contact us and we’ll sort it out.
• Key never delivered. If a confirmed payment didn’t produce a key, we’ll issue one or refund it.

Before you request a refund

Most issues are setup-related and quick to fix — antivirus exclusions, the admin prompt, or calibration. Try the setup guides and FAQ first, then reach out. We’d much rather get you rolling than process a refund.

How to contact us

Email support@exiledbench.com with your order reference and a description of the problem. We aim to respond within a couple of days.